Refund policy

CUSTOM MADE ITEMS (FIGURE COMPETITION SUITS, POSING SUITS, MEN'S POSING TRUNKS)

These items are non-refundable and non-exchangeable. Each custom order includes one complimentary minor adjustment when requested within 14 days of delivery. The garment must be unworn except for trying it on, unwashed, and unaltered by anyone else, with original tags attached and the hygienic liner intact. The customer pays shipping to Saleyla, and Saleyla pays return shipping. Major alterations and all requests made after 14 days are paid services and will be quoted for approval before work begins. A confirmed construction error or defect caused by Saleyla will be corrected at no charge, even after the 14-day period. Contact info@saleyla.com before shipping your garment.

IN STOCK ITEMS

A return or exchange will be issued on some unworn merchandise returned within 7 days of receiving the items. All return or exchange merchandise must be unmarked with original tags attached, hygienic liners in tact, and packaging Included. If your return or exchange does not meet these guidelines, please do not send back your items as your return or exchange may not be approved. Instead please contact us to verify if it may be approved. All unapproved returns are subject to a small fee for postage to re-ship/return the item.

• We do not accept returns or exchanges for soiled or washed merchandise.
• We cannot accept returns or exchanges for tampered items or evidence of alteration.
• Approved returns will be refunded the purchase price less shipping fees and 10% restocking fee! Any discounts disqualified by the returned item(s) will be deducted from the purchase price of the item(s) returned. (i.e. Orders with free shipping discounts will be charged the shipping fee if item(s) returned disqualifies the order for discount requirements.)
• Returns or Exchanges must include a print out of the receipt or invoice and include the Reason for Return. You can find your receipt by logging into your account and going to your order history.
• We are not responsible for lost packages in the mailing system. Please use a trackable shipping method.
• INTERNATIONAL ORDERS are shipped with FedEx International. Tracking information will be sent once package has been shipped.